Registered Zoho implementation partner
Zoho Assist Implementation for India, USA, UK, Canada, Australia, Europe and the Gulf
Zoho Assist gives remote access for support. We configure technician groups, unattended access and session policies and link it to Zoho Desk tickets.
By Harikrishnan, Founder & Chief Zoho Consultant, Flowpeak Consulting · 10+ years in Zoho, involved in 600+ Zoho implementations · Last updated
- Fixed price in writing
- Paid by milestone
- 30 days of free fixes after go-live
- Registered Zoho partner
Quick answer
Zoho Assist setup: remote support and unattended access for IT and support teams, linked to Zoho Desk.
What we do in a Zoho Assist project
- Technician and policy configuration
- Unattended access deployment
- Session recording and audit rules
- Zoho Desk integration
- Technician training
Zoho Assist use cases by industry
Typical ways businesses use Zoho Assist. Your setup is scoped around your own process.
IT Services
Remote fixes from ticket to session.
Telecom
Customer device support at scale.
Is Zoho Assist right for you?
A good fit when
- IT and support teams that need remote sessions linked to tickets
Think twice when
- Teams that never support users remotely
Not sure? See Zoho Desk or use the Zoho app finder.
Questions about Zoho Assist
Can sessions start from a ticket?
Yes, through the Desk integration.
Is access secure?
Access is controlled by policies and permissions; we configure them with you.
How working with Flowpeak works
We deliver remotely from Chennai, India, and have no offices elsewhere. Harikrishnan, our founder, worked at several Zoho partner companies on 600+ implementations before founding Flowpeak in July 2024. He scopes every project, and our certified consultants deliver it.
Meetings in your working hours
Calls run on Google Meet, bookable 7:00 to 23:30 India time, Monday to Friday. That covers the UAE and Saudi working day, UK and European mornings and afternoons, and US East Coast mornings.
Your data stays yours
Everything is built in your own Zoho account and data centre. We work with the access you grant, sign an NDA and a data processing agreement before work starts, and you can remove our access at any time.
30 days of fixes after go-live
Anything that does not work as agreed is fixed at no extra cost for 30 days after go-live. After that, ongoing support is optional.
Paid by milestone
You pay by milestones agreed in your written quote. If the scope grows, we tell you and quote it before doing anything extra.
Common worries, straight answers
“Staff will resist changing habits and the rollout will stall.”
We roll out one team at a time, train each role on its own screens, and keep the first version simple. People adopt a system that removes work, so we cut steps before we add fields.
“Migration of years of historical data looks risky and slow.”
We clean and map your data first, run a test import that you check, and only then move the full history. Your old system stays readable until you sign off.
“We already pay for tools that sort of work; switching seems disruptive mid-season.”
We pick a quiet cut-over date with you and can run old and new side by side for a short period. Tools that work well can stay and be connected instead of replaced.
“Our process is unusual and off-the-shelf software will not fit.”
Most unusual steps fit with Blueprint stage rules, custom modules or a small Creator app. If something does not fit, we tell you in the first call.
Free download
Zoho go-live and user acceptance testing checklist
A free checklist for testing and launching a Zoho project: test cases, data checks, permissions, training, cut-over and the first week after go-live. Preview it
Where we deliver Zoho Assist
We work remotely from Chennai, Tamil Nadu, India. See our regional pages for India, the USA, the UK, Canada, Australia and Europe. Learn about Flowpeak or read our blog.
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