Zoho Support Services
Somebody in your office is probably the unofficial "Zoho person", answering questions on top of their real job. Flowpeak support gives your team one place to send every Zoho question, fix and change, a first reply from a consultant within 1 hour, and a pack of 100 support hours at a fixed price.
- Registered Zoho partner
- Zoho-certified consultants
- 10+ years in Zoho
- Fixed price in writing
- 30 days of free fixes after go-live
Short answer
Flowpeak Zoho support is a pack of 100 support hours for INR 75,000 + GST in India, or USD 800 outside India. Your team raises a ticket by email, WhatsApp or the support portal, a Zoho consultant replies within 1 hour during support hours (9 am to 9 pm IST), and time is taken from the pack only for the work actually done.
This is for you if...
Your Zoho setup mostly works, but day-to-day questions and small issues have nowhere defined to go
You want a reply within an hour instead of "let me check and get back to you"
You want a fixed budget for Zoho help, not open-ended hourly bills
You're not ready for a full managed-services retainer, just reliable help when something breaks or needs changing
What's included
What you receive
You always know what was done and how many hours are left.
How a support request runs
Every request follows the same steps. Larger requests are planned with you first, and anything that turns into a project is quoted separately.
The times above are a sample. Time is taken from your pack for the work actually done, and you see it in the monthly report.
What you get at the end
A predictable place to send every Zoho problem, a reply within an hour during support hours, and a fixed budget you can see being used.
What Zoho support costs
100 support hours for INR 75,000 + GST in India, or USD 800, GBP 620, EUR 710, CAD 1,110, AUD 1,210, AED 2,950, SAR 3,000 outside India. That is about INR 750 or USD 8 an hour of consultant time.
International prices are rounded conversions from the INR price and exclude local taxes. Larger builds such as new apps, integrations or migrations are quoted separately at a fixed price. Zoho licences are paid to Zoho directly.
What counts as Zoho support?
| Request | Covered by support hours? |
|---|---|
| Something is broken: errors, failed syncs, workflows not firing | Yes |
| "How do I...?" questions from your team | Yes |
| New fields, layouts, templates, reports and dashboards | Yes |
| Adding or removing users, roles and permissions | Yes |
| Changing a workflow, Blueprint or approval | Yes |
| A new integration with another tool | Usually a fixed-price integration |
| Moving data from another system | A fixed-price migration |
| A new app or a full redesign | Quoted separately after a free call |
Support hours and response time by region
Our support hours are 9 am to 9 pm IST. During those hours a consultant replies to every ticket within 1 hour. Here is what that means where you are (standard time; it moves by an hour when daylight saving starts).
| Where you are | Support hours in your time |
|---|---|
| India | 9 am to 9 pm |
| UAE and Oman | 7:30 am to 7:30 pm |
| Saudi Arabia, Qatar, Kuwait, Bahrain | 6:30 am to 6:30 pm |
| UK and Ireland | 3:30 am to 3:30 pm |
| Central Europe | 4:30 am to 4:30 pm |
| USA and Canada, Eastern | 10:30 pm to 10:30 am (next day) |
| Australia, Sydney | 2:30 pm to 2:30 am (next day) |
Tickets raised outside support hours are picked up first thing when support hours start.
Zoho support from Zoho or from a partner?
| Option | Best for |
|---|---|
| Zoho's own support | Product bugs, outages, billing and licence questions |
| A Zoho partner (Flowpeak) | Your own setup: your fields, workflows, integrations, reports and users |
| An in-house Zoho admin | Daily changes when you have enough work for a full role |
If a problem turns out to be a Zoho product issue, we tell you and help you raise it with Zoho. For ongoing ownership rather than requests, see managed Zoho services.
How to get the most from your support hours
- Name one or two people who raise tickets, so requests are clear and not repeated.
- Include a screenshot and the record link when something is broken.
- Group small changes into one ticket where you can.
- Read the monthly report and tell us what to plan for next month.
Businesses we have set up Zoho for
A few of the businesses we have implemented, customised and supported Zoho for.
Clients include Naatchaal, Robolark, Swarna Raisins, Chat360, Auditify Security, PV Smart Ennergyy LLP, WeAce, Dayal Eye Centre, Direct Care Assistance, IESP, Rajneethi, Jumpstart International Preschool, Lacure, Al Madani Group, Skinner Demo, Young Engineers Australia, Bright Immigration, JNS Farms, CRISPR Bits, Startup Runway, KB Power Systems.
Questions people ask
How much does Zoho support cost?
How fast do you respond?
Are hours used for the time spent or per ticket?
What's included and what's quoted separately?
Can you support a Zoho setup built by someone else?
Can this grow into managed services later?
Thinking about Zoho Support Services?
Have these answers ready and we can scope a first conversation without back-and-forth:
Roughly how many support requests do you expect in a typical month?
Who currently handles Zoho questions internally, if anyone?
Which Zoho apps does your team use most day to day?
Zoho apps we implement
Zoho CRM
Zoho Books
Zoho Inventory
Zoho Creator
Zoho People
Zoho Payroll
Not sure which apps fit your business? Book a free 30-minute call or see all Zoho products we implement
Frequently asked questions
What does Zoho support cover?
Fixes, small changes, user questions, new fields or automations and help with Zoho updates, within agreed response times.
Can you support a Zoho setup built by someone else?
Yes. We review it first, document what exists and then support it.
How is Zoho support billed?
As a pack of 100 support hours for INR 75,000 plus GST in India, or USD 800 outside India. Time is taken from the pack for the work actually done.
How fast does Flowpeak respond to Zoho support requests?
A Zoho consultant replies within 1 hour during support hours, 9 am to 9 pm IST.