Mixed (software, manufacturing, education, travel, eCommerce) · Small business · Global
Website questions piled up and teams could not see who was visiting.
- Before
- Every chat answered by hand and visitor intent unknown.
- What gets set up
- Live chat, FAQ bots, behaviour triggers, visitor tracking, lead scoring and alerts for missed chats, connected to CRM.
- What changes
- Bots answer routine questions out of hours and sales follow up hot visitors sooner.
Lesson: Put a bot on high-traffic pages first and hand off to humans only for buying signals.
Zoho SalesIQZoho CRM

