UAE
Zoho for logistics and freight forwarders in Dubai
By Harikrishnan, Founder & Chief Zoho Consultant, Flowpeak · 10+ years in Zoho · Published · Last updated
Dubai logistics companies use Zoho CRM for rate enquiries and quotes, Zoho Creator for shipments, documents and milestones, Zoho Books for multi-currency invoicing and 5% VAT, and WhatsApp for customer updates. With Flowpeak, Zoho CRM setup starts from AED 1,850.
Zoho CRM setup from USD 500Fixed price in writing. Every service has a published price.
- Registered Zoho partner
- Calls in your business hours
- 30 days of free fixes
Freight forwarders and 3PLs around Jebel Ali, Dubai South and Dubai Airport Free Zone handle hundreds of quotes and shipments a week, often tracked in spreadsheets and email. Zoho brings quotes, jobs and billing into one place.
The typical setup
| Stage | Zoho app | What it does |
|---|---|---|
| Rate enquiry and quote | Zoho CRM | Enquiries by mode (sea, air, road), buy and sell rates, margin and quote PDF |
| Job and shipment | Zoho Creator | Bookings, containers, BL/AWB numbers, milestones and documents |
| Customer updates | WhatsApp + Zoho CRM | Milestone messages and document requests |
| Billing | Zoho Books | Invoices in AED, USD or EUR, VAT, vendor bills and job profit |
| Warehousing | Zoho Inventory | Stock by customer, bins and movements for 3PL clients |
Details that matter
- Job profitability: buy and sell costs linked to each job
- Multi-currency with exchange gains and losses
- VAT treatment on international transport; confirm with your tax adviser
- Shared documents per job with access for customers through a portal
- Courier tracking with the Aramex integration
Prices in AED
| Item | Starting price |
|---|---|
| Zoho CRM setup | AED 1,850 |
| WhatsApp + Zoho CRM | AED 1,200 |
| Aramex + Zoho CRM | AED 1,200 |
| Google Routes + Zoho CRM | AED 1,400 |
| Excel to Zoho CRM migration | AED 1,400 |
Creator shipment apps are quoted at a fixed price after a free scoping call.
Working with Flowpeak
We are based in Chennai, India and work with Gulf businesses remotely. We do not have staff in the Gulf. India is 1.5 to 2.5 hours ahead of Gulf time, so our working days overlap almost completely.
Want help putting this into practice? Flowpeak works as a Zoho partner for Dubai businesses, delivering remotely from Chennai. Book a free call to talk through your setup.
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- Fixed price in writing
- Paid by milestone
- 30 days of free fixes after go-live
- Registered Zoho partner
Frequently asked questions
Is Zoho good for freight forwarders?
Yes, with CRM for quotes, Creator for jobs and Books for billing.
Can Zoho calculate job profit?
Yes, by linking costs and invoices to each job.
Can customers see shipment status?
Yes, through a Creator portal or WhatsApp updates.
Can Zoho bill in USD and AED?
Yes, with multi-currency in Zoho Books.
Can Aramex connect to Zoho?
Yes, from AED 1,200.
What does setup cost?
Zoho CRM setup starts from AED 1,850.
Do you have staff in Dubai?
No. We work remotely from India.
How long does a project take?
Usually four to eight weeks.