WhatsApp and Zoho CRM integration

What is included

• Chat from CRM: Send WhatsApp messages from leads, contacts and deals.
• Template messages: Approved templates for reminders, quotes and updates.
• Inbound chats logged: Incoming messages matched to the right record or create a new lead.
• Automated messages: Messages triggered by CRM events, such as a new lead or a won deal.

Who it is for

• Businesses whose customers prefer WhatsApp
• Sales teams using personal phones for WhatsApp
• Service teams sending reminders and updates

How it works

1. Scoping call: we look at your Zoho setup and WhatsApp account and confirm the scope and price in writing.
2. Build: we build the connection using Zoho’s APIs, Deluge functions or Zoho Flow, whichever is most reliable for your case.
3. Testing: we test with your real data and fix anything that does not match.
4. Go live and handover: we switch it on and walk your team through how it works.

Questions

How much does the WhatsApp and Zoho CRM integration cost?

Flowpeak’s WhatsApp and Zoho CRM integration costs ₹30,000 + GST in India, or USD 320 for the standard scope on this page. Prices in other currencies are listed above and exclude local taxes.

What is not included?

Zoho licences and WhatsApp subscriptions or usage fees are paid by you to those providers. Extra modules, custom logic beyond the standard scope, or very large data volumes are quoted in writing before work starts.

How do we start?

Book a free scoping call. We confirm your Zoho edition and WhatsApp account, agree the scope and price in writing, then build, test with your data and hand over.

Is there already a ready-made connector for WhatsApp?

Some apps have a ready-made connector on the Zoho Marketplace. If one fits your process, we will tell you on the free scoping call. The fixed price covers what standard connectors usually leave out: mapping to your own fields, assignment rules, duplicate handling, follow-up automation, testing with your data and handover.