Zoho CRM Plus: what it includes, what it costs and whether it beats Zoho One

What is Zoho CRM Plus?

Zoho CRM Plus is Zoho's suite for customer-facing teams. It puts Zoho CRM together with apps for marketing, help desk, live chat, social media, projects, surveys and analytics under one subscription and one login, so sales, marketing and support work from the same customer record.

People often search for it simply as "CRM Plus". It is not a separate CRM: the sales part is Zoho CRM itself, and the other apps are connected around it. That is why a team already on Zoho CRM can move to CRM Plus without moving its data.

What is included

Zoho shows current prices by region on its official CRM Plus pricing page. Annual billing is cheaper than month-to-month (Zoho states savings of up to 18%), and there is a 30-day free trial.

CRM Plus vs Zoho CRM vs Zoho One

When CRM Plus is the right choice

• Sales, marketing and support all work with the same customers
• You want one view of a customer across emails, tickets, chats and campaigns
• Finance and HR stay in other tools
• You would otherwise buy three or more of these apps separately

When it is not

• Only the sales team needs software: Zoho CRM alone is cheaper
• You also want accounting, inventory and HR in Zoho: compare Zoho One
• You only need one of the extra apps

Setup costs

A CRM Plus rollout usually starts with Zoho CRM, then connects Zoho Desk, SalesIQ chat and Campaigns. With Flowpeak, the Zoho CRM setup starts from USD 500, and migrations have published prices, for example Zendesk or Freshdesk to Zoho Desk from USD 590 and Mailchimp to Zoho Campaigns from USD 380. A full CRM Plus rollout is quoted after discovery.

How to choose a Zoho CRM Plus partner or consultant

• Ask for experience across every app you will switch on, not only Zoho CRM
• Get a written scope that lists each app, the links between them and the data you are moving
• Ask who sets up Zoho Desk, SalesIQ and Campaigns, and who trains each team
• Ask what support looks like after go-live and how fast the first reply comes
• Check the partner appears in Zoho's own partner directory

Flowpeak is a registered Zoho partner with Zoho-certified consultants. We set up CRM Plus remotely for teams in the USA, UK, Europe, Canada, the Gulf and India. See Zoho CRM Plus implementation.

Frequently asked questions