Support after go-live

Support after go-live: straight answers from Flowpeak Consulting, a Zoho implementation partner in Chennai, India, working with clients worldwide.

10 questions · Flowpeak Consulting, Chennai, India

Do you provide support after go-live?

Yes. Every project includes a support period. After that you can choose a monthly retainer or pay for changes as needed.

How fast do you respond to support requests?

We reply on working days, usually the same day. Critical issues are prioritised.

Can you take over a Zoho setup built by someone else?

Yes. We start with an audit of the current setup, fix the urgent issues and document what exists.

Do you offer Zoho health checks or audits?

Yes. We review configuration, automation, data quality, security and adoption, and give a prioritised fix list.

Can you train our new staff later?

Yes. We run refresher and new-user training sessions on request and can record them.

Do you manage Zoho updates and new features?

We advise on relevant Zoho updates and help you adopt new features that fit your process.

Can you fix broken integrations?

Yes. We diagnose and repair integrations between Zoho and other systems, whether or not we built them.

What is included in a Zoho managed services retainer?

Admin tasks, user changes, small enhancements, report changes, integration monitoring and a set number of hours each month.

Can you add new Zoho apps later?

Yes. Most clients add apps in phases once the first ones are stable.

Do you support Zoho users in other countries?

Yes. Support is remote, so we support clients in every country we work with.

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