Pricing
Zoho CRM implementation cost in the UAE and Dubai
By Harikrishnan, Founder & Chief Zoho Consultant, Flowpeak · 10+ years in Zoho · Published · Last updated
Zoho CRM implementation in the UAE starts from about AED 1,850 (USD 500) with Flowpeak for a basic setup. WhatsApp, property portal and payment gateway integrations are priced separately, from about AED 1,200 each, and Zoho licences are paid to Zoho.
Zoho CRM setup from USD 500Fixed price in writing. Every service has a published price.
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Zoho CRM is popular in the UAE with real estate brokers, trading companies, clinics and service businesses. Most of them have the same question before they start: what will the implementation cost on top of the Zoho licence? This guide breaks down the work behind the price and the UAE-specific items that often get missed in a first quote.
Licence and implementation are separate
The Zoho CRM licence is paid to Zoho per user per month. Prices differ by edition and region and are listed on the official Zoho pricing page.
Implementation is what a Zoho partner charges to configure the CRM, migrate data, connect your other tools and train your team. Keep the two separate when comparing quotes.
UAE-specific work that affects the price
- WhatsApp: most UAE sales teams live in WhatsApp, so a WhatsApp Business integration is usually the first integration requested
- Property portals: brokers often need leads from Property Finder, Bayut and Dubizzle to land in the CRM automatically
- Payments: links through Telr, PayTabs, Network International, Tabby or Tamara
- VAT: quotes and invoices with 5% VAT, usually handled by linking Zoho CRM with Zoho Books
- Arabic: Zoho CRM supports Arabic, but bilingual templates and right-to-left documents take extra setup time
- Multiple entities or free-zone companies sharing one CRM
Sample UAE budgets from published prices
These are minimum starting points for common UAE scopes, built from our published AED prices. Licences and Meta WhatsApp charges are extra.
| Business type | Typical scope | Starting from |
|---|---|---|
| Small service business | Basic setup + WhatsApp integration | AED 3,050 |
| Real estate brokerage | Basic setup + WhatsApp + Property Finder + Bayut | Quoted per portal; see pricing page |
| Trading company leaving HubSpot | Basic setup + HubSpot migration | AED 4,600 |
| E-commerce brand | Basic setup + Shopify + WhatsApp | AED 4,250 |
| Multi-branch group | Several entities, VAT link to Zoho Books, Arabic templates | Quoted after discovery |
Typical ranges
A basic Zoho CRM setup for a small team (one pipeline, lead capture, import and training) is the starting point. Flowpeak prices start from around USD 500, which is roughly AED 1,850.
Each integration adds a fixed amount. For example, our WhatsApp integration with Zoho CRM starts from AED 1,200, and a HubSpot to Zoho CRM migration starts from AED 2,750. The full list with AED, SAR and other Gulf currencies is on our integration pricing page.
Larger projects for brokerages, trading groups or clinics with several branches are quoted after a discovery call.
Remote delivery
Flowpeak delivers UAE projects remotely from Chennai, India. The time difference is about one and a half hours, so calls fit easily into a normal Dubai working day. We do not have a team based in the UAE, and we say so up front.
Questions to ask any UAE Zoho partner
- Which property portals or payment gateways have you connected before?
- Is the WhatsApp integration using the official WhatsApp Business Platform?
- How will VAT be handled between CRM and accounting?
- How many days of support are included after go-live?
UAE VAT and accounting
Zoho CRM itself does not file VAT. Quotes and sales orders in the CRM can show 5% VAT, but tax invoices and VAT returns belong in Zoho Books. Linking CRM to Books means an accepted quote becomes a VAT-compliant invoice without retyping. If you are in a designated free zone or trade across GCC countries, confirm the tax treatment with your accountant before we set the rates.
Arabic and bilingual setup
- User interface: Zoho CRM can be used in Arabic by users who choose it
- Templates: emails, quotes and WhatsApp templates can be prepared in Arabic and English
- Right-to-left documents need their own templates and testing
- Customer names: store both English and Arabic names in separate fields if you need both on documents
Timeline for a typical UAE project
| Week | What happens |
|---|---|
| 1 | Discovery call, process mapping, written scope and fixed price |
| 2 | CRM setup: pipelines, fields, users and roles |
| 3 | WhatsApp and portal integrations, VAT link to Zoho Books |
| 4 | Data import, testing with your team, training |
| 5 | Go-live and support period |
Want help putting this into practice? Flowpeak works as a Zoho consultant for businesses in the UAE, delivering remotely from Chennai. Book a free call to talk through your setup.
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Frequently asked questions
How much does Zoho CRM implementation cost in Dubai?
A basic setup starts from around AED 1,850 (USD 500) with Flowpeak. Integrations such as WhatsApp or property portals are priced separately and published on our pricing page.
Can Zoho CRM work in Arabic?
Yes, Zoho CRM supports Arabic. Bilingual email and document templates need extra configuration.
Does Flowpeak have an office in the UAE?
No. We work remotely from Chennai, India, with good overlap with UAE working hours.
Does the price include the Zoho licence?
No. Licences are billed by Zoho. Our price covers setup, integrations, migration, training and the agreed support period.
Can you connect Property Finder and Bayut to Zoho CRM?
Yes. Leads from both portals can be pushed into Zoho CRM and assigned automatically. Each portal integration has a published price.
Can you issue invoices in AED?
Yes. Our prices are published in AED and other Gulf currencies, and we invoice in the currency agreed in the proposal.
How long does a UAE Zoho CRM project take?
A typical small project takes four to five weeks from discovery to go-live.
Do you also work with Saudi Arabia, Qatar and other GCC countries?
Yes. We work remotely across the Gulf and publish prices in SAR, QAR, KWD, BHD and OMR as well.
Will my WhatsApp chats be saved in Zoho CRM?
Yes, when WhatsApp is connected through the WhatsApp Business Platform, conversations are logged against the right lead or contact.
Can the CRM handle multiple companies or free-zone entities?
Yes. Zoho CRM can separate data by business unit, and Zoho Books can run one organisation per legal entity.
Related
- Zoho partner for UAE businesses
- Zoho consultant in Dubai
- Property Finder integration
- Integration pricing in AED