MSG91 and Zoho CRM integration

What is included

• Send from CRM: Send SMS and WhatsApp messages to leads, contacts and deals through MSG91.
• Templates: Reusable templates with CRM fields filled in.
• Replies logged: Incoming replies matched to the right record.
• Automated messages: Messages triggered by CRM events, such as a new lead or an upcoming appointment.

Who it is for

• Indian businesses with DLT-registered SMS templates
• Teams sending reminders and confirmations
• Companies running SMS campaigns from CRM

How it works

1. Scoping call: we look at your Zoho setup and MSG91 account and confirm the scope and price in writing.
2. Build: we build the connection using Zoho’s APIs, Deluge functions or Zoho Flow, whichever is most reliable for your case.
3. Testing: we test with your real data and fix anything that does not match.
4. Go live and handover: we switch it on and walk your team through how it works.

Questions

How much does the MSG91 and Zoho CRM integration cost?

Flowpeak’s MSG91 and Zoho CRM integration costs ₹25,000 + GST for the standard scope on this page.

What is not included?

Zoho licences and MSG91 subscriptions or usage fees are paid by you to those providers. Extra modules, custom logic beyond the standard scope, or very large data volumes are quoted in writing before work starts.

How do we start?

Book a free scoping call. We confirm your Zoho edition and MSG91 account, agree the scope and price in writing, then build, test with your data and hand over.

Is there already a ready-made connector for MSG91?

Some apps have a ready-made connector on the Zoho Marketplace. If one fits your process, we will tell you on the free scoping call. The fixed price covers what standard connectors usually leave out: mapping to your own fields, assignment rules, duplicate handling, follow-up automation, testing with your data and handover.