Privacy
Zoho and Canadian privacy law: PIPEDA and Quebec Law 25
By Harikrishnan, Founder & Chief Zoho Consultant, Flowpeak · 10+ years in Zoho · Published · Last updated
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Canadian businesses handling personal information must follow PIPEDA, and Quebec businesses must also meet Law 25. Zoho provides the tools; the setup and your processes decide whether you meet the rules.
Where your data lives
Zoho operates a Canada data centre (zohocloud.ca). The data centre is chosen when the account is created and is hard to change later, so decide before set-up.
Consent and purpose
Record consent and the purpose of collection on contact records, keep marketing consent separate, and make unsubscribing simple.
Access controls and audit
- Role-based access so staff see only what they need
- Two-factor authentication for all users
- Audit logs for access and changes
- Field-level security for sensitive fields
Retention and individual requests
Set retention periods, and be ready to export or delete a person's data on request. Zoho supports export and deletion; your process decides who handles requests and how fast.
Quebec Law 25 extras
- A designated person in charge of personal information
- Privacy impact assessments for certain projects and transfers outside Quebec
- Clear, plain-language privacy notices
What we do and do not do
We configure Zoho with these requirements in mind and document the setup. We are not lawyers; confirm your obligations with your privacy adviser.
Want help putting this into practice? Flowpeak works as a Zoho implementation partner for companies in Canada, delivering remotely from Chennai. Book a free call to talk through your setup.
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Frequently asked questions
Can Zoho data be stored in Canada?
Yes. Zoho has a Canada data centre (zohocloud.ca), selected when the account is created.
Is Zoho PIPEDA compliant?
Zoho provides the features needed, such as consent, access control, export and deletion. Compliance also depends on your setup and processes; confirm with your adviser.
Does Law 25 apply outside Quebec?
Law 25 applies to organisations handling personal information of people in Quebec, including some outside the province. Check with your adviser.