USA
Connecting RingCentral, Aircall or Dialpad to Zoho CRM: a US setup guide
By Harikrishnan, Founder & Chief Zoho Consultant, Flowpeak · 10+ years in Zoho · Published · Last updated
US teams connect RingCentral, Aircall, Dialpad or Quo to Zoho CRM so calls are dialled from the record, logged automatically with duration and outcome, recordings are linked, and missed calls create follow-up tasks. With Flowpeak, RingCentral, Aircall or Dialpad integration starts from USD 270 and Quo from USD 380.
Zoho CRM setup from USD 500Fixed price in writing. Every service has a published price.
- Registered Zoho partner
- Calls in your business hours
- 30 days of free fixes
Most US sales teams already have a phone system before they move to Zoho. The integration is what turns calls into CRM activity that managers can actually see.
What the integration does
| Feature | What happens in Zoho CRM |
|---|---|
| Click-to-call | Dial from a lead, contact or deal |
| Call logging | Every call logged with direction, duration and user |
| Recordings | Recording link on the call record, where your plan allows |
| Missed calls | Task or callback created automatically |
| Screen pop | Caller's record opens on incoming calls |
| SMS | Texts logged on the record (provider support varies) |
Which phone system
| Provider | Good for | Starting price |
|---|---|---|
| RingCentral | Larger teams, full UCaaS | USD 270 |
| Aircall | Sales and support teams, quick setup | USD 270 |
| Dialpad | AI call summaries and coaching | USD 270 |
| Quo (formerly OpenPhone) | Small teams and shared numbers | USD 380 |
| Twilio | Custom call flows and SMS | USD 320 |
What to check first
- Call recording consent: some states require all parties to consent; set announcements accordingly
- A2P 10DLC registration for business texting before SMS goes live
- Which users need licences on both systems
- Who owns a lead when a call comes in to a shared line
Working with Flowpeak
We are based in Chennai, India and work with US businesses remotely. We do not have staff in the USA. India is 9.5 to 13.5 hours ahead of US time zones, so we hold calls in your morning and deliver work overnight.
Want help putting this into practice? Flowpeak works as a Zoho implementation partner for US businesses, delivering remotely from Chennai. Book a free call to talk through your setup.
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- Fixed price in writing
- Paid by milestone
- 30 days of free fixes after go-live
- Registered Zoho partner
Frequently asked questions
Can RingCentral connect to Zoho CRM?
Yes, from USD 270.
Can Aircall log calls in Zoho CRM?
Yes, from USD 270.
Are call recordings stored in Zoho?
Usually a link to the recording in your phone system is stored on the call record.
Can missed calls create tasks?
Yes.
Do we need consent to record calls?
Some states require all-party consent. Check the rules for your callers.
Can we text from Zoho CRM?
Yes, with supported providers, after A2P 10DLC registration.
What does Zoho CRM setup cost?
From USD 500.
Do you have staff in the USA?
No. We work remotely from India.