Europe
Zoho Books and the EU One-Stop Shop (OSS) for e-commerce
By Harikrishnan, Founder & Chief Zoho Consultant, Flowpeak · 10+ years in Zoho · Published · Last updated
Since July 2021, EU businesses selling online to consumers in other EU countries charge the customer's country VAT once their cross-border sales pass EUR 10,000 a year, and can report it through the One-Stop Shop (OSS). Zoho Books can apply destination-country rates and report them by country; Shopify, WooCommerce or Amazon orders sync in from Zoho CRM or Inventory. Confirm your OSS position with your tax adviser.
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OSS made cross-border selling simpler, but only if every order carries the right country and rate. Most problems come from orders imported without a delivery country or with the seller's home rate.
How it works
| Item | Detail |
|---|---|
| Threshold | EUR 10,000 of cross-border B2C distance sales a year across the EU |
| Above the threshold | Charge the VAT rate of the customer's country |
| Reporting | One quarterly OSS return in your home country |
| B2B sales | Usually reverse charge, not OSS |
| Imports under EUR 150 | IOSS may apply |
Rules summarised at our last check. This is not tax advice.
What we set up in Zoho
- Destination-country VAT rates in Zoho Books
- Orders from Shopify, WooCommerce, Shopware or Amazon synced with delivery country
- Reports of sales and VAT by country for the OSS return
- Separate treatment for B2B reverse-charge customers
- Stock across warehouses in Zoho Inventory
Prices in EUR
| Item | Starting price |
|---|---|
| Zoho CRM setup | EUR 450 |
| Shopify, WooCommerce or Shopware + Zoho CRM | EUR 290 |
| Amazon Seller Central + Zoho CRM | EUR 380 |
| Avalara + Zoho CRM | EUR 340 |
| Mollie or Stripe + Zoho CRM | EUR 290 |
Working with Flowpeak
We are based in Chennai, India and work with European and UK businesses remotely. We do not have staff in Europe or the UK. India is 3.5 to 5.5 hours ahead, so your morning and our afternoon overlap every working day.
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Frequently asked questions
What is the EU One-Stop Shop?
A scheme for reporting VAT on cross-border B2C sales in one quarterly return in your home country.
When do I need OSS?
When cross-border B2C distance sales pass EUR 10,000 a year across the EU. Confirm with your adviser.
Can Zoho Books apply destination VAT rates?
Yes, with country-based tax rules.
Can Shopify orders sync to Zoho?
Yes, from EUR 290.
Does OSS apply to B2B sales?
Usually not; B2B sales typically use reverse charge.
Can Amazon orders sync?
Yes, from EUR 380.
Is this tax advice?
No.
Do you have staff in Europe?
No. We work remotely from India.
Related
- EU VAT reverse charge in Zoho Books
- Shopify + Zoho CRM
- Amazon Seller Central + Zoho CRM
- Zoho partner for Europe