Why am I getting so many sales calls from Zoho, and how do I stop them?

Zoho's sales and onboarding teams often call new sign-ups and trial users to offer help and suggest paid plans. That is common practice for software companies. To stop the calls, tell the caller you do not want further contact, reply to their emails asking to be removed, and update your communication preferences in your Zoho account. In Canada, you can also rely on do-not-call rules.

When you sign up for a trial, download a guide or attend a webinar, your details go into Zoho's sales system. A rep may call to understand your needs, help with setup or offer a demo. If you signed up for several apps, more than one team may reach out. The intent is usually to help you get started, but it can feel like too much.

The most direct fix is to tell the caller clearly that you do not want further sales calls, and ask them to record it. Reply to any sales email with the same request, and check notification and marketing settings in your Zoho account. If you have an assigned account manager, ask them to make sure the request applies across all products you use.

In Canada, telemarketing calls are covered by the national do-not-call rules, although existing business relationships can allow some contact. Email marketing is covered by anti-spam law, which requires a working unsubscribe option. If calls continue after a clear request, contact Zoho support in writing and keep a record.

Written by Flowpeak, a Zoho implementation partner. Zoho pricing and features change, so confirm current details on the official Zoho site. Free checklists | Ask us a question