Service booking and parts inventory for an automobile maintenance business

About the client

The client services vehicles and machines and sells parts from its own stock.

The challenge

Bookings were taken without checking whether a service engineer and the right equipment were free at the same time, which led to clashes and delays.

Parts inventory was hard to follow: the team could not easily tell which supplier a part came from, how long it had been on the shelf or which customer it went to.

What we built

• Availability-based booking: Services are booked only into slots where both a service engineer and the required machine are available.
• Service status: Each job moves through clear statuses so staff and customers know where it stands.
• Inventory in and out: Every part is tracked from the supplier it came from, through its time on the shelf, to the customer it was sold to.
• Ageing view: Shows how many days each item has been in stock, so slow-moving parts are easy to spot.

Zoho apps used

• Zoho Creator: Service booking, job tracking and inventory

What changed for the client

Booking now reflects real capacity, and the business has a full trail for every part, from supplier to sale, with clear service status for every job.