Batch tracking and product recall management for a food processing company

About the client

The client processes and sells food products and must meet regulatory requirements for product recalls.

The challenge

When a quality problem is found in a batch, the business must quickly find every customer who received it. Batch numbers and sales were recorded in different places, which made this slow and uncertain.

What we built

• Batch records: Every production batch recorded with its date, ingredients and quantities.
• Batch-to-sale link: Each sale in Zoho Books carries its batch number, so stock can be traced from production to customer.
• Recall lookup: One search on a batch number lists every affected customer, invoice and quantity.
• Compliance records: A complete history kept for audits and regulator questions.

Zoho apps used

• Zoho Creator: Batch and recall management
• Zoho Books: Sales, invoices and customers

What changed for the client

The company can answer the key recall question, who received this batch, in minutes, and has the records it needs for regulatory compliance.