How do I see technician drive time in the Zoho FSM dispatch console?

The Zoho FSM dispatch console shows technicians' scheduled appointments on a timeline and on a map, which helps you judge travel between jobs. Actual travel time is usually captured from the mobile app when technicians start and end travel, and then appears in time sheets and reports. What you can see on the console itself depends on your edition and recent updates, so check the current Zoho FSM help page.

Dispatchers use the console to see each technician's day as blocks of service appointments. The map view shows job locations, and if location tracking is enabled in the mobile app, where technicians are. Looking at the gaps between appointments and the distances on the map is the practical way to plan drive time when scheduling.

To record real travel, technicians use the mobile app to mark when they start travelling to a job and when they arrive. That time is logged against the appointment, separate from work time, and feeds time sheets. You can then report on travel per technician or per job. Make sure your team actually taps these steps, otherwise the data will be empty.

Zoho FSM is developing quickly, and features such as route views and travel estimates may change between releases. If the console does not show what you need, check the latest release notes and help pages, or ask Zoho support whether the feature is on your edition. For detailed analysis, export time sheets into Zoho Analytics.

Written by Flowpeak, a Zoho implementation partner. Zoho pricing and features change, so confirm current details on the official Zoho site. Free checklists | Ask us a question