Is Zoho a CRM or an ERP?

Zoho is a software company, not a single product. It sells a CRM (Zoho CRM), and its finance and operations apps such as Zoho Books and Zoho Inventory can work together as an ERP. Zoho also launched a dedicated product called Zoho ERP in early 2026, aimed first at India.

When people say "Zoho" they usually mean Zoho CRM, the company's best-known product. Zoho CRM manages leads, contacts, deals, sales pipelines and customer activity, with automation and reporting on top. It is a true CRM and competes with Salesforce, HubSpot and Pipedrive. Bigin is Zoho's simpler CRM for very small teams.

ERP covers accounting, inventory, purchasing, manufacturing and operations. For years Zoho met this need with separate apps that integrate: Zoho Books for accounting, Zoho Inventory for stock and orders, Zoho People and Zoho Payroll for HR, plus Zoho Creator for custom processes such as production planning. Many small and mid-size businesses run them together as a lightweight ERP.

In January 2026 Zoho launched Zoho ERP as a single product, initially marketed for Indian businesses. Availability and features differ by region, so check Zoho's site for your country at the time of reading. For companies with complex manufacturing or multi-entity finance, compare it carefully with established ERPs before deciding.

Is Zoho similar to Jira? Not Zoho CRM, but two other Zoho apps are. Zoho Projects handles tasks, timelines, Gantt charts and issue tracking for general project work. Zoho Sprints is built for agile software teams, with backlogs, sprints, Scrum and Kanban boards. Zoho Sprints is the closest Zoho equivalent to Jira.

Written by Flowpeak, a Zoho implementation partner. Zoho pricing and features change, so confirm current details on the official Zoho site. Free checklists | Ask us a question